Have a question about our digital products, downloads, payments, email subscriptions, or policies? You’ll find answers to common questions below.
What kind of products do you sell?
RN 2 Digital Products offers practical digital resources designed to make work and everyday life easier, clearer, and more manageable.
Products may include guides, workbooks, toolkits, templates, checklists, worksheets, prompt collections, career resources, nursing resources, and other downloadable materials.
Are these physical products?
No.
Unless a product page specifically states otherwise, all products sold through RN 2 Digital Products are digital products.
Nothing will be physically shipped to you.
After purchase, you will receive electronic access to your files.
How do I receive my purchase?
After an eligible payment is successfully processed, access to your digital product may be provided through:
- The order confirmation or completed-order page
- A download link sent to the email address you provided at checkout
- Your customer account or Downloads area, when applicable
Please make sure you enter a valid email address when placing your order.
What should I do if I do not receive my download email?
First, check your spam, junk, or promotions folder.
You should also check the order confirmation page and your customer account, if you created one.
If you still cannot access your purchase, contact us at support@rn2digitalproducts.com and include your name, order number, and the email address used at checkout.
What file format will I receive?
Most products are provided as PDF files unless otherwise stated in the product description.
Some products may include additional file types, such as editable templates, worksheets, or other downloadable resources.
The specific format will be listed on the product page.
Can I use the products on my phone, tablet, or computer?
Yes.
Most digital products can be viewed on a phone, tablet, or computer.
Some resources may be easier to read, complete, or use on a larger screen or when printed.
Can I print the digital products?
Yes, unless a particular product states otherwise.
Please keep in mind that colors and formatting may look slightly different when printed depending on your printer, ink, paper, device, and printer settings.
What should I do if I cannot download my file?
First, check your order confirmation page and your email, including your spam or junk folder.
If you still cannot access the file, contact us at support@rn2digitalproducts.com.
Please include:
- Your name
- Order number
- Email address used for the purchase
- Name of the product
- A brief description of the problem
We will help you determine whether the download can be resent or access can be restored.
What if the file does not open correctly?
If you experience a technical problem with a file, please contact us and explain the issue.
If the file is corrupted or there is a technical problem on our end preventing access, we will first try to provide a working replacement or restore your access.
Do you offer refunds on digital products?
Because digital products can be downloaded, accessed, copied, or saved shortly after purchase, sales are generally final once access to the digital product has been provided.
We may consider a refund or other resolution in limited circumstances, such as:
- An accidental duplicate charge
- Receiving the wrong digital product
- A corrupted or unusable file when we cannot provide a working replacement
- A technical problem on our end that prevents access and cannot reasonably be resolved
Please review our Refund Policy for complete details.
How are payments processed?
Our online store is powered by WooCommerce.
Payment options may include WooPayments and PayPal, along with supported payment methods or digital-wallet options that may appear at checkout depending on your device and availability.
Payment information is processed by the applicable payment provider.
RN 2 Digital Products does not intentionally store your full credit or debit card number or card security code on our website.
Is my payment information secure?
Payments are handled through third-party payment services designed for online payment processing.
Your complete payment credentials are processed by the applicable payment provider rather than being intentionally stored by RN 2 Digital Products.
No online payment system can guarantee absolute security, but we use established payment providers to process transactions.
Can I pay with PayPal?
Yes, when PayPal is available as a payment option at checkout.
Simply select PayPal during checkout and follow the instructions provided.
Can I share the files with someone else?
No, unless the individual product specifically states that a different license is included.
Your purchase is generally licensed for your own personal use.
Please do not share, redistribute, resell, upload, copy, or give purchased files to others.
Can I resell the products?
No, unless a specific product clearly states that commercial-use, resale, or other special licensing rights are included.
Products sold for personal use may not be resold, redistributed, repackaged, or presented as your own product.
Do I need special software to use the products?
Usually not.
PDF products can generally be opened with standard PDF readers, web browsers, phones, tablets, and computers.
If a product requires a particular application, program, account, or software, that information will be stated on the product page.
Are your AI resources meant to replace professional judgment?
No.
AI-related resources are intended to help users organize ideas, improve prompts, evaluate information, communicate more effectively, and use AI more thoughtfully.
AI-generated information may be inaccurate, incomplete, outdated, or inappropriate for a particular situation.
Always review and verify AI-generated content before relying on or using it.
AI should not replace professional judgment, authorized decision-making, employer policies, or appropriate human review.
Are the nursing resources medical or nursing advice?
No.
Nursing-related resources are provided for educational and informational purposes.
They are not intended to diagnose or treat medical conditions and do not replace:
- Professional nursing judgment
- Clinical assessment
- Employer policies and procedures
- Facility protocols
- Professional standards
- Applicable laws or regulations
- Appropriate consultation or escalation
You remain responsible for determining what is appropriate in your own professional setting.
Can I use the nursing AI prompts with patient information?
You should not enter protected health information, patient-identifiable information, confidential employer information, or other sensitive information into consumer AI tools unless the specific tool has been authorized for that use and all applicable privacy, security, employer, and legal requirements are being followed.
Patient-identifiable information may include information such as names, dates of birth, medical record numbers, photographs, contact information, or other details that could identify an individual.
When in doubt, follow your employer’s privacy and AI-use policies.
Who are the nursing career resources designed for?
Depending on the product, they may be useful for:
- New-graduate nurses
- Nurses changing specialties
- Nurses moving from bedside to non-bedside roles
- Nurses returning to the workforce
- Nurses pursuing career advancement
- Nurses preparing for résumés, job applications, and interviews
Please review the individual product description to determine whether a resource fits your needs.
Do your résumé or interview resources guarantee that I will get a job?
No.
Our résumé, interview, job-search, and career resources are educational tools designed to help you prepare and communicate your actual experience and qualifications more effectively.
We cannot guarantee an interview, job offer, promotion, career change, or other employment outcome.
Hiring decisions are made by employers and depend on factors outside our control.
Do I need experience using AI to use the prompt toolkits?
No.
Our prompt-based resources are designed to be practical and approachable.
Depending on the product, you may be able to copy a prompt, add your own information where indicated, submit it to an AI tool, and then review and personalize the response.
You should always review AI-generated responses carefully rather than accepting them automatically.
Are free resources really free?
Yes.
Some resources are offered as free downloads so you can explore our content and receive useful information without making a purchase.
Some free resources may require you to provide an email address so the resource can be delivered to you and, where clearly stated, so you can receive email communications from RN 2 Digital Products.
You can unsubscribe from marketing emails at any time.
Will I automatically be subscribed to marketing emails when I make a purchase?
No.
Making a purchase does not automatically require you to subscribe to marketing emails.
During checkout, you may be given an optional email subscription checkbox. You may choose whether you want to receive marketing communications from RN 2 Digital Products.
The marketing signup option is not required to complete a purchase.
You may also subscribe separately through newsletter or free-resource signup forms on our website.
What happens if I choose to join the email list?
We use MailerLite to manage our email list and marketing communications.
If you voluntarily subscribe, you may receive:
- Practical tips and useful information
- New-resource announcements
- Free resources
- Product updates
- Occasional promotions or special offers
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
If I unsubscribe from marketing emails, will I still receive my order emails?
Yes.
Marketing emails and transactional purchase emails are separate.
Even if you unsubscribe from marketing, we may still send communications that are necessary to manage a purchase or customer-service request, such as:
- Order confirmations
- Download information
- Payment-related notices
- Refund information
- Account-related messages
- Customer-support responses
Do you track whether I open marketing emails?
Our email marketing provider may use technologies such as tracking pixels and tracked links to help us understand whether emails are opened or links are clicked.
This information helps us evaluate which emails and resources are useful to subscribers and improve our communications.
More information about email tracking and how we handle personal information is available in our Privacy Policy.
Do I need to create an account to purchase a product?
An account is not necessarily required for every purchase.
If account creation or login is available, it may provide convenient access to certain order and download information.
You should always keep your order confirmation email and save a copy of your purchased digital files.
How can I contact you if I still have a question?
Please visit our Contact page and submit the contact form, or email:
support@rn2digitalproducts.com
For questions about an order, please include your name, order number, and the email address used at checkout so we can locate your purchase more quickly.